Terms & Conditions — ace123

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ace123 ("the Platform", "we", "us", "our") governing your use of the ace123 website located at ace123.club and all associated services, products, and features offered therein.

By registering an account, accessing the platform, depositing funds, placing a wager, or otherwise engaging with any ace123 service, you confirm that you have read and understood these Terms and that you agree to be bound by them. Your continued use of the platform following any update to these Terms constitutes your acceptance of the revised version.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of this agreement.

To register and use the ace123 platform, you must satisfy all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration and at all times during your use of the platform.
• You must be accessing the platform of your own free will and for personal, recreational purposes only.
• You must not be acting on behalf of any third party or as part of any professional gambling syndicate.
• You must not be classified as a problem gambler or have been subject to a self-exclusion order on any gambling platform.
• You must have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.

ace123 reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory evidence may result in account suspension or closure and the withholding of any associated funds pending investigation.

3.1 Registration Requirements

Each individual player may hold only one registered account on the ace123 platform. The creation of multiple accounts by a single individual — whether under the same or different identities — is strictly prohibited. ace123 employs automated and manual systems to detect duplicate registrations.

When registering, you must provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid contact method. The submission of false, misleading, or incomplete information constitutes a material breach of these Terms.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. ace123 will treat any action taken using your account credentials as an action taken by you personally.

If you suspect unauthorised access to your account, you must notify ace123 immediately at [email protected]. ace123 will not be liable for any losses arising from a player's failure to adequately protect their account credentials.

3.3 Know Your Customer (KYC) Verification

As part of our commitment to security and regulatory best practices, ace123 requires all players to complete KYC verification before processing their first withdrawal. You may be asked to submit one or more of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last 90 days)
• Proof of payment method ownership (screenshot or statement confirming bKash, Nagad, or Rocket account registration in your name)

ace123 aims to process KYC submissions within 2 business days. Accounts with pending KYC may continue to place wagers but withdrawals will be held until verification is complete.

4.1 Deposits

ace123 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and bank transfer. The minimum deposit amount is ৳500. Deposits are typically credited to your ace123 account balance within minutes of successful payment confirmation.

All funds deposited must originate from a payment account registered in your own name. ace123 does not accept third-party deposits. Any deposit identified as originating from a third-party account will be returned and the depositing account may be suspended pending investigation.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. ace123 targets a withdrawal processing time of 15 minutes for verified bKash and Nagad accounts, though actual transfer times may vary based on payment provider availability.

The minimum withdrawal amount is ৳500. ace123 reserves the right to apply additional verification checks for large or unusual withdrawal requests. Players may not withdraw funds that are currently subject to an active wagering requirement from a bonus.

4.3 Currency

All transactions on the ace123 platform are conducted in Bangladeshi Taka (BDT, ৳). ace123 is not responsible for any currency conversion fees that may be applied by a player's bank or payment service provider.

ace123 offers various promotional bonuses to both new and existing players from time to time. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion's terms:

• Bonuses are credited to your account for wagering purposes only and cannot be withdrawn directly until the applicable wagering requirement has been met.
• Standard wagering requirements apply to all bonuses. The specific multiplier and eligible games will be stated in the promotion details at the time of the offer.
• Bonuses expire if not claimed or used within the stated validity period. Expired bonuses are forfeited automatically.
• Only one bonus may be active at a time unless specifically stated otherwise in a promotion's individual terms.
• ace123 reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice.
• Bonuses are strictly limited to one per player, household, IP address, device, and payment account. Any attempt to claim a bonus multiple times will be treated as bonus abuse.

ace123 reserves the right to void any bonus and any winnings derived from that bonus if there is evidence of fraudulent activity, abuse, or a breach of these Terms in connection with the promotion.

6.1 Sports Betting

All sports bets placed on the ace123 platform are subject to the specific rules applicable to the relevant sport and market. In the event of any ambiguity, ace123's interpretation of the applicable rules shall be final and binding. ace123 reserves the right to void, cancel, or amend bets where an obvious pricing error has occurred or where the integrity of a market is in doubt.

6.2 Live Betting

In-play or live betting markets are offered on selected events. Odds in live markets fluctuate in real time. Any bets placed after the relevant event outcome has been determined — due to connection latency or any other reason — will be voided. ace123 is not responsible for disruptions to live betting caused by internet connectivity issues on the player's side.

6.3 Casino and Slots

All casino games, live dealer games, and slot titles available on ace123 are provided by licensed third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe. The rules for each individual game are displayed within the game interface. Return-to-player (RTP) percentages are set and governed by the respective game providers.

6.4 Bet Acceptance

ace123 reserves the right to refuse, limit, or restrict any bet or series of bets at its sole discretion, without obligation to provide a reason. This includes but is not limited to bets that would expose ace123 to unusual financial liability or that are placed in a manner consistent with professional or syndicated betting.

The following conduct is strictly prohibited on the ace123 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, voiding of all winnings, and forfeiture of account balances:

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, or impersonating another person.
• Collusion: Coordinating with other players to manipulate the outcome of any casino game or betting market.
• Bonus Abuse: Exploiting promotional offers through multiple accounts, coordinated wagering, or any strategy designed specifically to extract bonus value without genuine recreational intent.
• Arbitrage Betting: Systematically placing bets across multiple accounts or platforms to guarantee a profit regardless of outcome, in a manner that exploits pricing discrepancies.
• Use of Automated Tools: Employing bots, scripts, AI-assisted betting systems, or any automated software to interact with the platform in a manner not intended for human players.
• Match Fixing or Insider Information: Placing bets based on knowledge of a pre-arranged outcome or non-public inside information relating to a sporting event.
• Money Laundering: Using the platform as a mechanism to process or disguise proceeds from illegal activities.
• Chargebacks: Initiating unauthorised chargebacks or payment reversals on deposits made to ace123.

All content on the ace123 platform — including but not limited to logos, brand names, visual design, software, text, graphics, icons, and data — is the exclusive intellectual property of ace123 or its licensed content providers. Nothing in these Terms grants you any licence or right to reproduce, distribute, adapt, translate, or commercially exploit any part of the platform's content without prior written authorisation from ace123.

The ace123 brand name and all associated trademarks are the property of ace123. Unauthorised use of the ace123 brand in any commercial or promotional context is strictly prohibited and may result in legal action.

To the maximum extent permitted by applicable law, ace123 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from platform downtime, technical errors, or connectivity issues beyond ace123's reasonable control.
• Losses arising from a player's failure to read and comply with these Terms or the rules of any specific game or market.
• Any decisions made by a player in reliance on information displayed on the platform, including but not limited to odds, statistics, or game results.
• Delays in payment processing caused by third-party payment providers such as bKash, Nagad, Rocket, or banking institutions.

ace123 makes no warranty, express or implied, that the platform will be available without interruption, error-free, or free from technical defects. Scheduled maintenance and unscheduled downtime may occur from time to time. ace123 will endeavour to provide advance notice of planned maintenance where practicable.

ace123 is committed to promoting responsible gambling and protecting the welfare of all players. We provide the following tools, accessible from within every player account, to support responsible gaming practices:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your ace123 account.
• Session Time Reminders: Receive in-session notifications when you have been playing for a specified duration.
• Cool-Off Periods: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) without permanent closure.
• Self-Exclusion: Permanently close your account if you determine that this is in your best interest.

If you believe that your gambling behaviour may be causing harm to yourself or others, we strongly encourage you to contact our support team at [email protected] or visit our Responsible Gaming page for guidance and resources. For adults aged 18 and above only — gambling is for entertainment, not a source of income.

ace123 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Suspected or confirmed breach of any provision of these Terms.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Failure to complete KYC verification within a reasonable period following a request.
• Receipt of a chargeback or unauthorised payment reversal.
• A player's own request for self-exclusion or account closure.
• Regulatory, legal, or compliance requirements that necessitate account restriction.

In the event of account closure due to a player-initiated request and where no breach of Terms has occurred, any verified account balance will be returned to the player's registered payment method within a reasonable timeframe, subject to completion of any applicable verification requirements.

Where an account is closed due to a confirmed breach of these Terms, ace123 reserves the right to retain any account balance in proportion to the losses incurred or harm caused by the relevant breach, as determined at ace123's reasonable discretion.

ace123 collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy.

ace123 will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and fraud prevention services strictly for the purpose of operating the platform and fulfilling our obligations to you. For full details on how your data is used, retained, and protected, please refer to our Privacy Policy page.

ace123 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, ace123 will endeavour to provide reasonable notice to registered players via the platform or by email to the address associated with the player's account.

The most current version of these Terms will always be available at ace123.club/terms-conditions. The date displayed at the top of this document reflects the date of the most recent revision. Your continued use of the platform following any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should cease using the platform and contact support to request account closure.

If you have any questions, concerns, or complaints relating to these Terms and Conditions or any aspect of the ace123 platform, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: We aim to respond to all written enquiries within 24 hours

For matters relating to responsible gaming, self-exclusion, or account restrictions, please use the same contact details and mark your message clearly so it can be prioritised by the relevant team.